Malaysia Airways’ Lau Yin Might on what makes good advertising and the shift to TikTok


Malaysia Airways (MAB) caught the eye of customers a number of months in the past when it rolled out a brand new in-flight security video that includes a star-studded musical forged. Whereas some beloved the video for its creativity, others mentioned it was too lengthy and located it laborious to pay attention. Nonetheless, Malaysia’s nationwide service has proven that it’s as soon as once more courageous sufficient to push boundaries with its content material.

Previously, it has give you TikTok teleprompter challenges and produced an ASMR video to fulfill the journey wants of customers and get them enthusiastic about borders reopening once more. When requested what makes good advertising today, Lau Yin Might (pictured), the airline’s group chief advertising and buyer expertise officer, instructed A+M in an interview that MAB must be very clear and centered on who its goal segments are, what merchandise it’s rolling out and what the focused income is.

“From a advertising standpoint, having that ROI drives us to be very clear and really centered,” she mentioned, including that the litter on social has elevated whereas customers’ consideration span has decreased.

On the identical time, it is usually essential to forge partnerships. Based on Lau, manufacturers don’t must enter into each partnership. As a substitute, they only have to make sure that it collaborates with a like-minded accomplice who has the identical targets to derive extra worth and profit out of out.

The idea of partnerships got here in useful throughout the filming of the in-flight security video, “Satu, Dua, Tiga, Jom!”. Based on Lau, the airline understood that it didn’t have the price range required for this manufacturing, since it’d go as much as tens of millions.

Discover out what went on behind MAB’s current security video on this new podcast!

Therefore, the group took it upon themselves to succeed in out to the related abilities and satisfied them to come back on board on a “nationwide service sort of association”. “And in addition as a result of we wish to convey mild to the performing arts business. This may make a distinction in bringing in regards to the spark wanted amidst all the present doom and gloom,” Lau defined.

“I believe this has much more to do with the eagerness to make this [in-flight safety video] a profitable and distinctive one. That clearly has generated much more satisfaction than what financial worth may convey,” she added.

In the meantime, having dipped its toes into TikTok challenges, Lau mentioned that transferring ahead, the group will shift its focus to short-form movies and activations on social media platforms equivalent to TikTok relatively than typical print adverts and TVCs. The airline presently has 70.6k TikTok followers and 570k Instagram followers.

These codecs would be the fundamental a part of our advertising method transferring ahead, taking on no less than 30% to 40% of our time.

Constructing relationship between advertising and finance

The advertising and finance groups have at all times had a difficult but essential relationship. Whereas their mandates may not at all times align, Deloitte discovered that CMOs and CFOs are discovering methods to collaborate extra successfully. In actual fact, there’s a sturdy correlation between C-suite alignment on advertising efficiency metrics and income development. The best-growing firms routinely indicated that C-suite leaders agree upon advertising metrics (79%) comparatively extra, in comparison with lower-growth firms (55%).

In Lau’s case, she mentioned it is very important have very open communication with the finance group. “Plenty of instances, it is about educating one another. I personally will not perceive finance jargon and equally, the finance group wouldn’t perceive advertising jargon. Therefore, the significance of open communication,” Lau defined.

Subsequent is to instil within the advertising group the significance of driving ROI in every thing it does. “We won’t simply spend freely. As a substitute, educate the group and instil in them self-discipline in every thing you do. We have to know at the back of our minds what worth we intend to get from this train or partnership,” she added. Thirdly, Lau mentioned it is very important make sure the companions that MAB works with share the identical targets, starting with an open and sincere dialogue in the beginning of the partnership. 

Constructing a future-ready advertising group

With the advertising and promoting business consistently evolving, Lau recognises the necessity to construct a future-ready advertising group – one of many key components is for the group to be actually agile and capable of pivot when required. The subsequent is for the group to be performance-driven and anchor their plans on ROI to see if they’ve finished effectively and consider how they will do higher. 

“My present advertising group can be a dream group. They’re taking up two to a few instances what they’re presupposed to do because of the attrition throughout the pandemic and we by no means recruited. Therefore, the present groups needed to tackle extra scopes of labor, but they’re nonetheless capable of ship nice issues,” she defined.

Lau plans to proceed pushing them and stretching them past their limits to assist them uncover new expertise. “I have a look at perspective, which is my first and utmost precedence. If I had to decide on between somebody who’s extremely skilled however doesn’t possess the perspective I am on the lookout for, in comparison with somebody who’s inexperienced however has the eagerness and perspective to study, I’ll go for the latter candidate. Ardour, to me, is the core of success,” she added. 

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