Britannia and Mercure ranked UK’s worst lodge chains


The motels have been rated on quite a few classes, together with cleanliness, loos and worth for cash

Britannia and Mercure have been ranked the UK’s worst lodge chains by client group Which?.

The motels have been rated on quite a few classes, together with cleanliness, loos and worth for cash.

Right here we check out which motels did effectively within the survey – and people who didn’t.

How have been the lodge chains rated?

It’s the ninth consecutive yr Britannia has come final within the annual survey by Which?.

The chain has 61 motels throughout Britain, together with Liverpool’s Adelphi Resort and Scarborough’s Grand Resort, and acquired a median buyer rating of solely 49%.

Over half (51%) of Britannia visitors surveyed stated they bumped into an issue throughout their keep, with cleanliness being the most typical challenge.

The chain was rated one star out of 5 for loos, and two stars for seven different classes similar to cleanliness, customer support and worth for cash.

Britannia and Mercure have been ranked the UK’s worst lodge chains by client group Which?. (Adobe)

One buyer stated: “It was horrible. The room was soiled. The lavatory was soiled. The carpet was horrible, stains in every single place.”

Others complained about motels being “run into the bottom” and “in want of a drastic makeover”.

The common value paid of these surveyed for a one-night keep was £99.

Mercure’s common buyer rating was solely barely higher at 52%, with many visitors saying that requirements have fallen.

One client stated the chain’s motels are “not as good as they was” and it has “some poor high quality properties”.

It was rated simply two stars for cleanliness, rooms, loos, communal areas and worth for cash, and visitors surveyed paid a median of £114 for one night time.

A spokesman for Mercure stated: “We’re stunned to see our place on this survey.

“It doesn’t mirror the excessive customary of visitor expertise which we try for, and we’ll take motion to deal with these feedback.

“The expertise and wellbeing of our visitors at every property is our highest precedence.”

It added that it was ranked “amongst the highest mid-scale manufacturers” within the newest annual lodge visitor survey by analysis consultancy BDRC.

Who topped the checklist?

Premier Inn, with a median value per night time of £66, was the perfect performing massive lodge chain with a buyer rating of 79%.

It was crushed by the perfect small chain, Resort du Vin, which scored 80%, with visitors paying a median of £150 for one night time.

The analysis options 24 massive lodge chains and 6 small ones.

How many individuals have been surveyed?

A complete of two,371 members of the general public and Which? members who stayed in a UK lodge within the 15 months to October 2021 have been surveyed.

This included 57 who had visited a Britannia lodge and 73 who had spent the night time at a Mercure property.

Which? Journey editor Rory Boland stated: “12 months after yr, visitors are let down by Britannia’s run-down motels and infrequently soiled rooms.

“This yr noticed some slight enhancements to the chain’s rating – however not sufficient to tug it off the underside of our rankings.

“Till the corporate ups its sport additional we might urge visitors to look elsewhere.

“The spectacular, budget-friendly Premier Inn is our decide of the big chains, and Resort du Vin affords top quality stays in attention-grabbing places.”

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